Trust
In the Commercial Tax organization, heading a territorial range is a
huge responsibility. In my service career incidentally, I was responsible for
three territorial ranges on different occasions, apart from one Intelligence
range. The Range is a team work. You swim or sink together. Fortunately, on all
occasions I had efficient and dedicated Officers. Although I draw up the
strategy for resource mobilization and grey area surveillance, yet the planning
was always open to suggestions. The officers carry out my instructions in
letter and spirit. I remember I had engaged officers, including lady officers
on round the week mobile operation and they carried out the operation
meticulously-even on Sundays. That resulted in substantial generation of
additional tax revenue.
It is the trust that worked.
Consequently, we were not in a position to enjoy weekends because the
telephone never ceased ringing which upsets my wife. She very often
sarcastically comments,’ I did not know, you have an office at home with a
slave who cooks, feeds and attends twenty four seven’. On such occasions I
offer the sweetest smile indicating abject surrender to the home ministry. She
understands my trick and disapproves the cheating with the traditional twisting
of lips as only a woman can do.
In my last posting in the commercial tax wing I was entrusted with the
tax administration of the prime range of the state. The head of the department
very often visits this range because of its importance. On one occasion he felt
dissatisfied with the performance of the junior most field level officers and
started dictating show cause notices for suspension. I politely interrupted him
by saying,’ Sir, in stead of taking action against them, kindly initiate
proceeding to suspend me. I am the team leader. If there is any lapse I own it
as my own’. He did not agree but I persuaded. Finally he conceded to drop the
idea but with a rider for substantial improvement of the position.
Surprisingly, during the review meeting by the Minister, he did not allow me to
speak but started praising our efforts and performance.
It is again that trust that won.
I always try to lend my helping hand whenever my colleagues needed the
most and they trust me in return. It builds up a beautiful chemistry that
ensures devotion to work. But this emotional attachment is painful when I
leave.
I believe life moves on and on because of this trust. In the childhood,
the children trusted their parents as their teachers. In the formative years
our parents trusted us which prevents us from going astray. In the adult years
it is the mutual trust that runs the family. We have to trust someone or
something to drive us forward.
I remember the poem "I grow old ... I grow old
I shall wear the bottom of my trouser rolled"
Although so far I have not measured out my life with a coffee spoon, yet I believe in my
old age I have to trust the veritable dynamite that I call wife. Would she
trust me in return?
Mamu.. Just a small suggestion.. correct "ashtray" to "astray" :)
ReplyDelete"In the formative years our parents trusted us which prevents us from going ashtray."
As usual.. nice. I could relate to it .
ReplyDeleteReally enticing and tells a very powerful message with such ease. This exemplifies ownership and accountability as a leader can go a long way in building the mutual trust. It is something that rarely develops instantly, except in the face of a powerful experience. Will take this as an important learning - people will trust me if I exhibit some form of caring, if I provide some evidence that their interests are as important as mine.
ReplyDeleteLooking forward to reading more......
My Musings:
ReplyDeleteI have been associated with Himanshu Sir for a pretty long period of time and seeing him from close perspectives for the last twenty years. A voluminous memorabilia can be written about him. Building up a relationship and smoothly maintaining it for twenty years is challenging in a professional career. It was the mutual TRUST and his persona that really won our hearts. In him we saw a strong leader capable of taking the right decision and leading the herd. We felt protected from the vagaries of authorities. He allowed us to work independently in investigation and assessments and wrestled himself against any interference. His personality instilled in us a sense of confidence and sincerity.
Truly, he developed a culture of TRUST where interpersonal interactions pervaded the work space with a sense of safety and a comfort level; where transparent communication formed a foundation for building relationships. One can trust someone, but not emotionally love him. On the other hand, there is no trust even if there might have been some emotional bondage.
Himanshu Sir became emotionally adorable to us.